What payment methods does inktonerstore accept?
Do I pay sales tax?
How do Schools and Government send a purchase order?

Warranty of compatible and remanufactured products
ISO9001, 14001 & STMC Standardized Products
Help with ink and toner cartridges installation or problems

How do I use a coupon?
Rewards program

How do I return something I have ordered?
Defective product returns
Non-defective product returns
Wrong products shipped

Security policy
Privacy policy
Copyright
Trademarks



Shipping rates
Inktonerstore offers free USPS and UPS ground shipping within the contiguous U.S. on orders over $50. Orders under $50 have a flat shipping fee of $5.95. Orders shipping to HI, AK, PR, APO, AE and other non-contiguous U.S. regions will ship via USPS priority mail and you can calculate shipping rate during the checkout process.

When will my order ship?
Orders placed before 5PM EST usually ship the same business day.

How long can I receive my order?
Usually 1-3 business days. We ship from two warehouses, one on the east coast and one on the west cost, whichever is closer to your shipping address.

How can I change or cancel my order?
Please call 888-720-7888 and talk to a customer service representative to change or cancel your order.


What payment methods does inktonerstore accept?
Inktonerstore accepts the following payments:
-Visa
- MasterCard
-Discover
-American Express
-Debit card with Visa or MasterCard logos
-PayPal

Do I pay sales tax?
State Law requires that orders shipped to the addresses in the State of Pennsylvania be charged sales tax.

How do Schools and Government send a purchase order?
We accept schools and government orders. Please include contact person’s name, address, phone number, items needed, quantity and fax the order to . Please call 888-720-7888 for details.


Warranty of compatible and remanufactured products
Our products are backed by 100% satisfaction guarantee. For any reason you are not satisfied with the products, our products are covered by 2 year warranty and 3 month refund policy.

ISO9001, 14001 & STMC Standardized Products
Most of our products are made by ISO9001, 14001 & STMC certified plants. That means our products have great quality, high level of performance and great reliability. You can shop with confidence.



How do I use a coupon?
Simply enter the coupon code at the checkout page and receive the discount.
Rewards program
Reward points can be redeemed for your next purchase. You can receive reward points by signing up an account and writing reviews for your products.
How do I return something I have ordered?

Defective product returns
Inktonerstore offers 90 day money back guarantee on your purchase. For any reason you are not satisfied with the products or services, our products are covered by 2 year warranty and 3 month refund policy. After 90 days, we will replace any defective product for free. If you need to return a product, call our customer service line at 888-720-7888 to get a RMA (Return Merchandise Authorization) and a prepaid return shipping label. Please keep in mind that shipping charges are not refundable and the returned products need to be at least 85% full. Refund usually will be processed and refund data will be submitted within 7 business days, but please note that it may take up to 30 days for your bank to apply the credit. For all accessories, including bluetooth earphones, usb cables and all other tech accessories, the return can only be processed with 15 days of purchase. After 15 days we will not process any returns for accessories(excluding ink or toner products).

Non-defective product returns
Non-defective products are refundable as long as they are not opened and in good condition. Please keep in mind that shipping charges are not refundable. We can provide a return label for non defective returns. We will deduct the cost of return shipping from your refund. We reserve the right to charge up to a 15% restocking fee on non defective returns. Please note for all accessories, including bluetooth earphones, usb cables and all other tech accessories, the return can only be processed with 15 days of purchase. After 15 days we will not process any returns for accessories(excluding ink or toner products).

Wrong products shipped
In case that wrong products are shipped, we will send out the right products and a return shipping label to get the wrong products back.

Security policy
Our secure shopping protects your information during transmission with Symantec Norton 40-256 bit SSL certificate, which is among the best software available for ecommerce transactions. The software encrypts all your personal data, including name, address and credit card info to make sure these personal data are well protected.
We work to protect the security of customer information. It is also important that customers protect their information, such as user name and password, against unauthorized access. Make sure to sign off the account after using a shared computer.

Privacy policy
Inktonerstore uses the information customers provide to process orders and billing, respond to requests and customize future shopping. We do not share, sell, trade or rent customer information. However, we reserve the right to disclose the information required by law or to comply with a judicial proceeding, court order or legal process. 

Copyright
All contents on this website, including graphics, text, logos, icons and images are the property of Inktonerstore and are protected by copyright laws. All software on this website is the property of Inktonerstore or its own supplier and is protected by copyright laws as well.

Anti- Spam
Inktonerstore has a no tolerance spam policy. We do not email special offers or promotions unless someone has expressed interests in our products and subscribed to our newsletter. We will only build relationships with the customers who are willing to receive our product information and special offers and promotions through email. Therefore customers are always in control of whether they want to receive email from us, and can terminate the email at any time.
If you want to report spammers, leave us an online message or call our customer service at 888-720-7888.